Reservation
and Advance deposit
Asking
for a Guaranteed Reservation
Making an online reservation with MountAbuHotels.in
Just
complete and send the reservation form making sure that you have given us your
e-mail address and phone no.
As soon as we receive your request we will contact your chosen hotel to confirm
the reservation. It is our policy to reply to all requests within 12 to 24
hours
Confirming a Reservation
What happens when I make a reservation?
Reservation requests will result in a new screen showing your booking status.
Additionally, all reservations will be followed up within a few hours with
emails to confirm your booking or suggest to you alternative solutions if the
hotel has been fully booked.
How much Advance do I pay and when?
After confirming the availability of the room you will have to transfer 100% in
our bank account. This is to facilitate the advance payment we have to send to
the Hotels to hold Room in your name.
What sort of acknowledgement will I receive when
I book a hotel room?
When the booking is confirmed (by email), and payment is received. A hotel
voucher will be sent directly to the hotel which you made a reservation with.
You will also be able to print your reservation confirmation voucher, you may
be asked to present to the front desk upon check in. Generally, you only
present your identification to the hotel reception when you check in.
What is a CONFIRMATION VOUCHER?
Once the room is confirmed, we will send you, by email, a confirmation voucher
detailing all the reservation and price conditions. We invite you to make
printout of this voucher to be kept and presented at the time of your check-in.
Make sure to have it in hand upon arrival.
How do I know if my hotel reservation is confirmed?
We will send you a confirmation email. This email will include a voucher
containing the dates and details of your reservation. Note that the voucher
attached to the mail must to be kept until you arrive at the hotel.
Do I need to confirm my booking with the hotel directly?
No. The Confirmation Voucher printed from the confirmation mail is all you
need.
How long does it take to get a confirmation?
24 to 48 hours except for special cases (during festival periods, weekends,
high season, or special events...). It may sometimes take only a few hours: we
are trying our best to get back to you as soon as possible.
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Changing/Canceling a reservation
What is your cancellation policy for hotel
reservations?
If you cancel the reservation :
= More than 45 days preceding your check-in date : you pay 10% on invoice
amount
( banking fee + administration fee )
= 45 days to 30 days preceding your check-in date : you pay 1 nights room
charge
If your booking was for only 1 night then the full amount will be charged.
= 30 days preceding or No Show: 100% advance paid
Any policies dictated by the hotel will always
supercede those stated here. In such case our Customer Service Agents will of
course inform you clearly and completely. Otherwise it will follow the
cancellation policy.
Also be informed that cancellation has to be made through fax on +91 2974 202023
or on the corresponding email ID: info@mountabuhotels.in ONLY otherwise no
cancellation will be entertained.
We do not accept Cancellations over Phone
In case on any increase in cost of Hotel, Airfare, Transport, govt. tax, fuel
etc we are bound to augment the same. Any Hotel/ Package Booking would be
tentative unless you pay in advance and book on guarantee basis
How about the Refunds?
Please note that refunds will be made by transferring the amount in your icici
or sbi account.
All credit card refunds will be processed in a timely manner. Once the refund
instructions leave our office it can take anywhere from 2-7 working days for
the proceeds to arrive in your account.
For
more any other question please contact us at:
MOUNT ABU HOTELS.IN
Sai Sagar, Lake Road
Mount Abu - 307501
Rajasthan - India
Telephone : +91 2974 2020203
Email : : info@mountabuhotels.in